Having spent close to eight years in the industry, Emils has worked across nearly every department, gaining firsthand experience in the nuances of customer satisfaction, specifically in relation to Responsible Gambling and player protection.
From Support to Security. From AML to Finances, Emils has experienced the full spectrum and been privileged to gain insight into the intricate world of gambling. While it hasn’t always been effortless, it has undeniably been a challenging and rewarding journey.
The industry has experienced significant growth! Whereas there were times when RG tools were perceived solely as a means to gain advantages, it’s now evident that they serve effectively not only as protective measures for vulnerable customers but also as valuable marketing tools. Customers rely on casinos that exhibit a willingness to be fair and safeguard their players when required.
